Legal
Terms and Conditions
Last updated: June 10, 2026
Using our services
You must provide accurate information and use the platform only for lawful travel-related purposes. You are responsible for reviewing the details of a service before submitting a request.
Bookings and applications
Availability, pricing, processing times, and approval decisions may depend on hotels, airlines, embassies, and other third parties. Submitting a request does not guarantee confirmation or approval.
Payments
Payment instructions and applicable fees are shown during the relevant service flow. Payment references must be genuine. Refund eligibility depends on the service, its progress, and the applicable provider policy.
Changes and cancellations
Changes or cancellations may incur charges imposed by service providers. Contact support as early as possible when you need to change a request.
Limitation of responsibility
We coordinate travel services but are not responsible for decisions or disruptions outside our reasonable control, including visa refusals, carrier changes, weather, or government restrictions.