Booking support
Room availability, booking references, payment questions, and stay planning before travel.
Browse hotelsContact Desk
Talk to the team that handles bookings, visas, and vendor questions every day.
We designed this page like a real support hub: direct channels, expected response timing, and a message form that reaches the backend instead of stopping at a static layout.
Support window
Sat-Thu, 10:00 AM-8:00 PM (GMT+6)
Coverage
Bookings, visas, vendors
Primary timezone
GMT+6, Dhaka
Primary Support Desk
Start with the main contact line
If you are not sure which team should handle your request, send one message here first and we will route it to the right follow-up path.
Direct teams
Choose the channel that matches your request
Each desk handles a slightly different queue so you can get quicker, more relevant follow-up.
Visa desk
Questions about visa services, document requirements, and application follow-up.
Open visa servicesVendor partnerships
Hotel owner onboarding, listing help, room setup, and partnership conversations.
Phone
+880 1540-722990Typical response
Usually within one business day
Contact Form
Send a message to the support desk
We usually reply by email first, so use the address you check most often.
Current queue
Questions about the platform, planning flow, or getting started.
Before You Send
What helps us reply faster
Include booking references, hotel names, travel dates, or visa service names when they apply.
Best channel for urgent changes
Use the form for a written trail, then call the support line if your travel date is very close.
How we usually respond
General questions are answered by email first. Booking-sensitive cases may continue by phone.
Good To Know
- Use the same email address from your booking whenever possible.
- The form works for general support even if you are not signed in.
- Logged-in users will see their contact details prefilled automatically.
Need login help?
Account access
Use the account route if your question is tied to an existing booking, payment, or saved traveler profile.
Go to account loginNeed hotel-specific details?
Property pages
Many hotel pages already include stay details, room information, and property-specific contact fields.
Open hotel listingsWant to partner with us?
Vendor onboarding
Hotel owners can review the vendor flow first, then send a message if they want onboarding help.
Visit vendor page